Refund and Return Policy

Your Satisfaction Is Our Priority – NaturaMuse

At NaturaMuse, your satisfaction is at the heart of what we do. If you're not completely happy with your purchase, we offer a 30-day money-back guarantee on all eligible items.

Order Cancellations

Need to cancel? If your order hasn’t been shipped yet, we’ll cancel it and issue a full refund—no charges, no stress.

Transparent Shopping

No customs fees. No hidden costs. Just smooth, secure, and straightforward shopping.

Return Policy

You can return your order within 30 days of receiving it. To qualify, the item must be unused, in its original packaging, and with all tags intact.

To return an item:

  1. Email us at contact@naturamuse.com to register your return.

  2. Download and complete our Return Form.

  3. Send your item along with the completed form to one of the return addresses below:

Main Return Address (Denmark):
NaturaMuse Returns
Dansk Retursystem A/S
Baldersbuen 1
2640 Hedehusene
Denmark

Alternative Return Address (UK):
NaturaMuse Returns
28 Willow Lane
Norwich
NR1 4BE
United Kingdom

We highly recommend using a trackable shipping service, as we cannot accept responsibility for lost return parcels.

Refunds

Once we receive and inspect your return, we’ll notify you via email. If approved, we’ll process your refund within 14 working days using your original payment method.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, contact us within 48 hours of receipt at contact@naturamuse.com. We’ll quickly resolve the issue with a free replacement or full refund.