Shipping & Delivery

🌍 Delivery Information – NaturaMuse

Delivery Area

We proudly offer worldwide shipping on all orders.

Shipping Provider

All orders are fulfilled and shipped from our trusted third-party logistics (3PL) partner East Bridge Fulfillment in Shenzhen, China. Final delivery is handled by reliable local carriers in your region.

Processing Time

Orders are processed within 3–7 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Time

Estimated delivery time is 7–14 business days from the date of shipment.

Shipping Cost

We offer free shipping on all orders. There are no hidden charges—what you see at checkout is exactly what you pay.

No Customs Fees or Surprises

You won’t be charged any customs duties or import taxes. The price you see at checkout is final, with no extra fees on delivery.

Tracking

Once your order ships, you’ll receive a confirmation email with a tracking number. You can follow your order directly on our website:

🔗 Track Your Order

Possible Delays

We strive for fast and timely delivery. However, delays may occasionally occur due to high order volumes, holidays, or carrier-related issues. Thank you for your understanding and patience.

Delivery Address

Please double-check that your shipping details are accurate. NaturaMuse is not responsible for lost packages due to incorrect address information.

Failed Deliveries or Returns

If your package is returned due to an incorrect address or failed delivery attempts, we’ll contact you to arrange reshipment. Additional shipping charges may apply.

Damaged Packages

If your package arrives visibly damaged, please photograph it immediately and contact us within 24 hours at: info@naturamuse.com.

✅ What Our 3PL in China Does – EastBridge Fulfillment

Our logistics partner EastBridge Fulfillment, located in Shenzhen, China, provides professional and efficient order handling:

  • Order Fulfillment: Carefully picks, packs, and ships every NaturaMuse order.

  • Customs Clearance: Manages all export documentation to ensure a smooth, hassle-free delivery process.

  • Returns Management: Handles international returns and restocking when necessary.

  • Inventory Oversight: Maintains real-time inventory updates using advanced logistics software.

Note: All inventory stored at our 3PL facility is fully owned by NaturaMuse. We have purchased this stock and shipped it directly to our 3PL partner for fulfillment purposes only.